The company conducts supervisory audits of its quality management system.
Release Date:
2013-11-25 13:24
On November 22–23, an audit team composed of three experts from Zhejiang Gongxin Certification Co., Ltd. conducted a comprehensive audit of our company’s quality management system. This audit was the first surveillance audit since the company adopted the GB/T 50430‑2007 standard last year, with a particular focus on reviewing the implementation and operation of the quality management system since the previous reassessment. The audit process remained aligned with the GB/T 19001:2008 and GB/T 50430‑2007 standards, relying primarily on the company’s quality manual, procedural documents, job descriptions, authority matrices, and work standards. Through interviews and on-site evidence collection, the auditors rigorously and meticulously assessed the appropriateness and effectiveness of each department’s processes for the provision and control of products and services, as well as the related records.
During the review, the expert panel fully commended the company’s various departments for their efforts and achievements in quality management, highlighting several areas where performance was particularly strong. For instance, the company demonstrated robust practices in system planning, management reviews, internal audits, and resource provision, as well as effective control over production and service processes. While acknowledging these strengths, the panel also identified certain shortcomings, which are summarized below: First, the Engineering Department lacks adequate controls over documentation during installation; some records are incomplete at the time of filing. It is recommended that page numbers be assigned to all documents at every stage, from inception through to final archiving, to prevent omissions during operations. Second, the Marketing Department must maintain meticulous records of customer follow-up visits, ensuring that each visit is documented separately. Third, the Automated Parking Systems Division should rigorously enforce factory acceptance procedures and strictly manage the flow of goods in and out of the facility. Moving forward, it is hoped that the relevant departments will take these observations seriously and implement timely improvements.
Based on the audit findings, the company’s various departments have successfully integrated the principles of the management system into their day-to-day operations. However, some activities remain superficial; we should place greater emphasis on achieving tangible results in every task. Since the beginning of this year, the company has undertaken a significant number of self‑operated projects, leading to busy and often fragmented work across all departments. To ensure that all operations proceed in an orderly manner while maintaining the company’s established quality management system, we hope that this supervisory audit by the expert panel will further enhance all employees’ quality awareness and extend this mindset to every member of the workforce, thereby ensuring the sustained effectiveness of the company’s quality management system.
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